Privacy Policy

1. Data Controller

The data controller for this website is N.S. Car, operating in Belgium. For any inquiries regarding personal data processing, you can contact us directly at ns.cars20@gmail.com.

2. Data We Collect

We collect only the minimum personal data strictly necessary to provide private transportation services:

• Booking Requests: Full name, email address, telephone number, pickup address, drop-off destination, trip date/time, passenger count, and optional notes.
• Customer Reviews: Name, email address (kept private from public view), rating, and feedback text.
• Website Analytics: Anonymized, hashed session identifiers and page visit counts. No raw IP addresses are permanently retained or linked to personal identities.

3. Purpose and Legal Basis

We process your data on the following bases:

• Performance of a Contract: To quote, schedule, dispatch, and fulfill your requested ride.
• Legitimate Interests: To moderate reviews against spam, respond to inquiries, and ensure vehicle safety.
• Consent: For customer reviews submitted voluntarily and non-essential cookies.

4. Data Retention & Security

Customer data is stored securely in encrypted databases. We do not sell, rent, or transfer customer personal data to third parties. Customer email addresses submitted in reviews are never published.

5. Your GDPR Rights

Under Chapter III of the GDPR, you have the right to access, rectify, or request deletion of your personal data at any time. To exercise any of these rights, contact us at ns.cars20@gmail.com.